Navigating FINTRAC Compliance: Exploring the Mission of ReallyTrusted

Greg Dent: 00:00:01

Hello, and welcome to the very first edition of the No

Greg Dent: 00:00:05

your compliance podcast, otherwise known as the KYC

Greg Dent: 00:00:08

podcast. I am very excited for both people who are listening

Greg Dent: 00:00:12

today, I'm very excited for you to have picked our podcast to

Greg Dent: 00:00:15

listen to, and really happy for you if you didn't. My name is

Greg Dent: 00:00:19

Greg dent, I am your host here. And the founder of really

Greg Dent: 00:00:23

trusted and really trusted is the one bringing you this

Greg Dent: 00:00:25

podcast. And I am happy to be joined today by my co founder,

Greg Dent: 00:00:30

who happens to share my last name of all things. Daniel

Greg Dent: 00:00:35

Daniel Dennett, welcome to the show.

Daniel Dent: 00:00:37

Hey, good to be here.

Greg Dent: 00:00:39

So at the beginning of a podcast, it is customary to

Greg Dent: 00:00:43

do a bit of a biography of the guest. And I will, I've known

Greg Dent: 00:00:48

you for longer than anyone in the world, which should scare

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you a bunch. But I'll be kind and give you a bit of a

Greg Dent: 00:00:57

professional biography today. So Daniel Dennett is the CTO of

Greg Dent: 00:01:02

really trusted he is the co founder of really trusted,

Greg Dent: 00:01:06

Daniel does all of the work on the tech side of things. And if

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we think to his background prior to that, and we've been at this

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for six and a bit years now, actually almost six years to the

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day, and as I think about that, so not six and a bit, six years,

Greg Dent: 00:01:26

almost to the day. The prior to that Daniel has always been

Greg Dent: 00:01:31

geek, and has gotten deep into all sorts of technical things,

Greg Dent: 00:01:36

email marketing, network management, website, hosting,

Greg Dent: 00:01:40

you name it, his life has been in front of computers. And so he

Greg Dent: 00:01:45

is the perfect person to be the CTO of a company where I can

Greg Dent: 00:01:50

create problems that he then has to find technical solutions to

Greg Dent: 00:01:55

so Daniel, with that introduction, welcome to the show.

Daniel Dent: 00:02:00

Thank you. Great to be here.

Greg Dent: 00:02:02

I wanted to do our first episode about the history

Greg Dent: 00:02:07

of really trusted and the who really trusted is and the why

Greg Dent: 00:02:10

really trusted is because people who are going to be listening to

Greg Dent: 00:02:12

this podcast, I hope, are going to be compliance nerds, just

Greg Dent: 00:02:16

like us who phones ring with the 24 theme song, in case people

Greg Dent: 00:02:23

missed it. And, and that's okay. But my really truly my hope for

Greg Dent: 00:02:31

the audience of this show is that it's gonna be a bunch of

Greg Dent: 00:02:33

compliance nerds, people who really kind of want to get into

Greg Dent: 00:02:36

the weeds on anti money laundering. And the similar

Greg Dent: 00:02:38

topics we're going to be discussing are really into the

Greg Dent: 00:02:40

weeds of of you, no adverse media, sees the assets, the pros

Greg Dent: 00:02:48

and cons of watch lists, like topics that are pretty AML

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specific. And we'll go pretty deep on some of those. But I

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think it'd be helpful for our audience to understand where

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we're coming from as a company and why we're interested in this

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topic. So we thought of that I thought I'd asked you to kind of

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give us a two to three minute version of the history of, of

Greg Dent: 00:03:10

what really trusted is who we are and what we're doing out

Greg Dent: 00:03:12

there.

Daniel Dent: 00:03:14

Yeah, that's a great question. I'm going to

Daniel Dent: 00:03:18

start by talking about the name because I think the name

Daniel Dent: 00:03:20

actually talks about who we are as company and how we got

Daniel Dent: 00:03:24

started. really trust it. Why is that word trust in there. And it

Daniel Dent: 00:03:29

comes from when the real estate industry lost public confidence

Daniel Dent: 00:03:34

in British Columbia government stepped in and said, You guys

Daniel Dent: 00:03:40

are not doing a good enough job of regulating yourself. We're

Daniel Dent: 00:03:44

taking over? Yep. And as part of that process, they introduced a

Daniel Dent: 00:03:49

bunch of disclosure and paperwork requirements. And we

Daniel Dent: 00:03:55

were chatting one day, you've been a successful busy agent for

Daniel Dent: 00:04:01

some time now. And there's the conversation. I remember you

Daniel Dent: 00:04:05

having with me before it happens, saying, What are they

Daniel Dent: 00:04:09

doing? This is going to introduce so much friction? How

Daniel Dent: 00:04:12

am I gonna do business? Yep.

Daniel Dent: 00:04:19

That was kind of where it started with a single forum

Daniel Dent: 00:04:23

where it's like, I need to be able to fill out this form.

Daniel Dent: 00:04:27

Before I can talk to a customer. That is a major point of

Daniel Dent: 00:04:30

friction for me. And how can we make this easier? And, you know,

Daniel Dent: 00:04:36

that's at the core of our company in a lot of different

Daniel Dent: 00:04:39

ways. Because we are agent focused, we're starting from the

Daniel Dent: 00:04:43

perspective of the customer, you know, you were our first

Daniel Dent: 00:04:47

customer, right? Then it was your team, you know that it was

Daniel Dent: 00:04:52

people at your brokerage people, people in our sphere that we

Daniel Dent: 00:04:56

knew. But, you know, going back back to that initial thing about

Daniel Dent: 00:05:01

the loss of trust. What the government forced down

Daniel Dent: 00:05:06

everybody's throats, whether they wanted it or not, was the

Daniel Dent: 00:05:09

beginning of the process of creating processes that create

Daniel Dent: 00:05:13

accountability and that allow the public, the consumer to

Daniel Dent: 00:05:19

start to have confidence that everything is on the up and up.

Daniel Dent: 00:05:22

And I'm speaking in a really broad terms here. But that

Daniel Dent: 00:05:26

foundationally, I think speaks to kind of how we got where we

Daniel Dent: 00:05:31

are today.

Greg Dent: 00:05:33

Right, so if I could distil that, I think that's

Greg Dent: 00:05:36

probably a pretty good explanation, in fact, of why the

Greg Dent: 00:05:39

name and what we generally believe. And I think if I could

Greg Dent: 00:05:42

tease out a few of those, and there, some of these are in our

Greg Dent: 00:05:45

mission statement, and our vision, and our and our core

Greg Dent: 00:05:47

values for that matter, depending on which of the points

Greg Dent: 00:05:50

I'm making here, but conceptually around, making it

Greg Dent: 00:05:55

easier for professionals to fulfil their regulatory

Greg Dent: 00:05:58

obligations has been a really one of the foundational

Greg Dent: 00:06:00

principles for us. But doing that in a customer centric way.

Greg Dent: 00:06:04

And by the way, that's actually the mission statement of really

Greg Dent: 00:06:08

trusted is to make it easier for professionals to fulfil their

Greg Dent: 00:06:11

regulatory obligations. I think we've got the words underserved,

Greg Dent: 00:06:16

under technologically underserved professionals, but

Greg Dent: 00:06:19

conceptually anyhow. But doing it in a customer centric way.

Greg Dent: 00:06:23

And that's actually one of our core values is making sure that

Greg Dent: 00:06:26

all of our stuff is customer centric. And, and honesty is

Greg Dent: 00:06:31

also one of those core values. And that comes back to the trust

Greg Dent: 00:06:34

and making sure that we're establishing a we're helping

Greg Dent: 00:06:37

professionals establish a trustful relationship, or

Greg Dent: 00:06:41

trusting relationship with their clients, and creating in in our

Greg Dent: 00:06:45

case of regulatory or helping them with their regulatory only

Greg Dent: 00:06:48

required obligations, but doing it so that it's easier for them

Greg Dent: 00:06:52

to do that. I think if I were to distil it all. So that kind of

Greg Dent: 00:06:55

what you were saying there. Yeah. Yeah. Well, that makes

Greg Dent: 00:06:57

sense. So that certainly speaks to the foundation of the company

Greg Dent: 00:07:01

and the the, the underpinnings and the core values. I touched

Greg Dent: 00:07:06

on a little bit there. What I think in my next question, you

Greg Dent: 00:07:12

might be able to unpack one of the other core values, I'll see

Greg Dent: 00:07:15

if you can get there. But what do we do today? And how did we

Greg Dent: 00:07:20

get to there? And why did we get to there?

Daniel Dent: 00:07:23

Oh, so I mean, these days, were all about anti

Daniel Dent: 00:07:28

money laundering. And, I mean, really, we got there from

Daniel Dent: 00:07:34

talking to our customers from recognising that actually, the

Daniel Dent: 00:07:39

disclosure forms that we started out dealing with were a small

Daniel Dent: 00:07:43

problem, compared to their all of their anti money laundering

Daniel Dent: 00:07:48

obligations, which, when we started, I'm not sure if anybody

Daniel Dent: 00:07:54

in the industry was really paying attention to those

Daniel Dent: 00:07:58

obligations. There was a yeah, maybe there were some people, if

Daniel Dent: 00:08:03

so, I don't think we ever ran into.

Greg Dent: 00:08:05

There's an argument that some people still aren't

Greg Dent: 00:08:07

within the real estate industry. But that's a whole other

Greg Dent: 00:08:10

conversation. I'll hold the episode. I've got a whole

Greg Dent: 00:08:12

episode on that.

Daniel Dent: 00:08:15

But, you know, what, when we started, the

Daniel Dent: 00:08:17

conversation was, hey, build this out, to take the

Daniel Dent: 00:08:22

information on the driver's licence and stamp it on a floor?

Daniel Dent: 00:08:26

And that's it. Yeah. And if you do anything more than that,

Daniel Dent: 00:08:30

you're complicating our lives.

Greg Dent: 00:08:34

And if you ask a real estate agent, in some cases

Greg Dent: 00:08:37

today, still, I'd like to think not at the brokerages we serve,

Greg Dent: 00:08:40

but some other brokerages, if you ask them what FINTRAC is,

Greg Dent: 00:08:44

they'll see it as that form that they have to fill out with the

Greg Dent: 00:08:47

ID information, which is such a, a lack of clarity of the

Greg Dent: 00:08:54

importance of the whole thing that it's it's almost funny to

Greg Dent: 00:08:57

me now. But sadly, it is still the belief that many, many in

Greg Dent: 00:09:01

the real estate industry have at this point, I think the the core

Greg Dent: 00:09:05

value I was hoping you'd get to was thoughtful leadership. And,

Greg Dent: 00:09:09

and you touched on it, but I kind of I'll put it out there

Greg Dent: 00:09:13

and let you kind of expand on a little bit from there.

Daniel Dent: 00:09:17

So we've had and as you say, still have a lot of

Daniel Dent: 00:09:24

customers were the way the thing that brought them to the app was

Daniel Dent: 00:09:30

it makes their life easier. And what we've been able to do with

Daniel Dent: 00:09:35

that is say yes, anytime we can, we're going to make your life

Daniel Dent: 00:09:41

easier. And we're especially going to try to design the app

Daniel Dent: 00:09:45

in a way that makes it easier for you to do the right thing

Daniel Dent: 00:09:49

and it makes it easier for us to lead you down the path towards

Daniel Dent: 00:09:55

regulatory compliance.

Greg Dent: 00:09:59

You So what I really want to touch on there, and you

Greg Dent: 00:10:03

said it, but I want to be really explicit about what you said.

Greg Dent: 00:10:05

And because I think it's super important is that we do want to

Greg Dent: 00:10:08

make it easier for people to do their jobs. But we also want to

Greg Dent: 00:10:13

put them into a position where they're better able to comply

Greg Dent: 00:10:16

and fulfil their obligations in a way that puts the what's the

Greg Dent: 00:10:19

whole industry, or at least the ones using our services in a

Greg Dent: 00:10:22

position where they're actually fulfilling their obligations in

Greg Dent: 00:10:25

a more real way? Is that, is that a reasonable reframe of

Greg Dent: 00:10:29

what you're trying to say there?

Daniel Dent: 00:10:30

Yeah, absolutely.

Greg Dent: 00:10:33

I want to I want to belabour that point for a

Greg Dent: 00:10:35

second. Because ultimately, one of the things that I keep

Greg Dent: 00:10:38

saying, certainly internally and really, externally, if anybody

Greg Dent: 00:10:42

will listen to me, is that FINTRAC isn't about filling out

Greg Dent: 00:10:45

forms. And anybody who thinks that you can be a compliant

Greg Dent: 00:10:50

programme, just by filling out the form, just hasn't understood

Greg Dent: 00:10:53

their obligations. And we've, as a company have done a tonne of I

Greg Dent: 00:10:59

feel like a tonne of education and webinars and conversations

Greg Dent: 00:11:04

about that topic. And sometimes people get it. But sometimes I

Greg Dent: 00:11:09

feel like I'm screaming into the wind on that one.

Daniel Dent: 00:11:13

Yeah, but I'd also say that the conversation has

Daniel Dent: 00:11:17

shifted rapidly in the last six months, especially.

Greg Dent: 00:11:22

I would say it's been about a year, but yeah, I think

Greg Dent: 00:11:24

And thank goodness for that. Actually. Yeah, you're right.

Greg Dent: 00:11:26

It's maybe more than six months. But yeah, thank thank goodness,

Greg Dent: 00:11:29

I would say to knowing what I know today, and understanding

Greg Dent: 00:11:36

the importance of it, I am going to have a bunch any any realtor

Greg Dent: 00:11:42

who is listening up to this point is probably about to turn

Greg Dent: 00:11:44

it off. When I say knowing and understanding the importance of

Greg Dent: 00:11:47

FINTRAC. That's that's the Okay, I'm done with that podcast

Greg Dent: 00:11:50

message right there. But bear with me for a second here.

Greg Dent: 00:11:53

Because I actually do think there's, there's a case here

Greg Dent: 00:11:56

that I think is important for everybody to hear, which is that

Greg Dent: 00:12:01

it's really important for for our society, it's really

Greg Dent: 00:12:05

important for our businesses, it's really important for in my

Greg Dent: 00:12:09

case, for me personally, my ethical beliefs, that we do this

Greg Dent: 00:12:13

properly. And all of those things to me, all three of those

Greg Dent: 00:12:16

things are valid reasons to to make FINTRAC I don't think it

Greg Dent: 00:12:20

has to be a priority. You're a realtor, your priority should be

Greg Dent: 00:12:23

to sell houses. Let's be very clear about that. But I do think

Greg Dent: 00:12:28

it, you do, I have a hard time believing that, based on all

Greg Dent: 00:12:34

three of those things you wouldn't, as a realtor want to

Greg Dent: 00:12:36

at least do a good job of your FINTRAC obligations. Does that.

Greg Dent: 00:12:41

does that jive?

Daniel Dent: 00:12:42

Yeah, it does. You know, I think there's something

Daniel Dent: 00:12:45

you're touching on there that is really hard for most people to

Daniel Dent: 00:12:50

see unless they spend a tonne of time digging into things, which

Daniel Dent: 00:12:54

is that they're part of a machine. They're a cog in even

Daniel Dent: 00:12:57

very large machine. And the consequences of doing a process

Daniel Dent: 00:13:08

in an effective way that leads to suspicious transaction

Daniel Dent: 00:13:12

reports being filed. That leads to people choosing not to even

Daniel Dent: 00:13:16

try to do transactions because they know that if they were to

Daniel Dent: 00:13:21

try to it would not lead to a result they want. These are

Daniel Dent: 00:13:25

things that have downstream impacts that are completely

Daniel Dent: 00:13:28

invisible to us. Yeah. Occasionally, we have like

Daniel Dent: 00:13:32

little windows, but most of it, either because law enforcement

Daniel Dent: 00:13:38

to protect their case doesn't want to share because they're

Daniel Dent: 00:13:42

still building the case, or because there's a case that

Daniel Dent: 00:13:44

never happens. There's there's people who are not getting

Daniel Dent: 00:13:52

trafficked as a result of these processes. There are people that

Daniel Dent: 00:13:56

are not losing their homes, there are people that are not

Daniel Dent: 00:13:59

getting extorted or where the extortion is ending. There's all

Daniel Dent: 00:14:03

these things which are like horrific prices versus society

Daniel Dent: 00:14:06

that we don't like to look at too closely. But that happen,

Daniel Dent: 00:14:11

that are being prevented by the simple act of a This is weird.

Daniel Dent: 00:14:17

I'm gonna fill out this one. Well,

Greg Dent: 00:14:20

that is the perfect segue. I could not have asked

Greg Dent: 00:14:23

for a more perfect segue, in fact, into a bit of a teaser and

Greg Dent: 00:14:27

you know, in podcast world and in any sort of performance that

Greg Dent: 00:14:31

you're supposed to have teasers, right, so, here that is the

Greg Dent: 00:14:34

perfect teaser for a bunch of upcoming episodes where at least

Greg Dent: 00:14:38

two of the episodes where I can think of conversations I've had

Greg Dent: 00:14:42

or will be having, where we go through exact actual real life

Greg Dent: 00:14:46

examples of suspicious transaction reports that were

Greg Dent: 00:14:49

filed. And and all with the repercussions of those

Greg Dent: 00:14:52

suspicious transaction reports that were filed. So stay tuned.

Greg Dent: 00:14:56

And, and I think you're absolutely right. It is one of

Greg Dent: 00:14:59

the question Since I continually hear from real estate agents

Greg Dent: 00:15:03

when and it from from compliance officers within the real estate

Greg Dent: 00:15:08

sector as well, honestly. So what we send on all of these

Greg Dent: 00:15:12

reports, and what is the end result? And on this show, I'm

Greg Dent: 00:15:16

going to try and unpack a little bit of that in some of our

Greg Dent: 00:15:19

episodes, because it is a question that I know people have

Greg Dent: 00:15:21

so, so do come back. If you're, if you're still listening to us

Greg Dent: 00:15:25

15 minutes into this first episode. And you're still here,

Greg Dent: 00:15:29

I think you'll probably come back. But if for no other

Greg Dent: 00:15:31

reason, I'm giving you a reason. Now. We will be talking about

Greg Dent: 00:15:34

some really specific stuff. I have examples that I think will

Greg Dent: 00:15:37

be helpful. So what else? What else do you think people will

Greg Dent: 00:15:41

need to know about about either really trusted and or the the

Greg Dent: 00:15:44

KYC? podcast as as we kind of roll this out? And while people

Greg Dent: 00:15:48

talk about and invite people to come have conversations about

Greg Dent: 00:15:50

compliance and at the moneylender?

Daniel Dent: 00:15:54

That's a great question. You know, I think one

Daniel Dent: 00:15:58

of the other things that we really try hard as a company to

Daniel Dent: 00:16:03

do is we try to have that close relationship with our customers,

Daniel Dent: 00:16:09

you know, you were the original user of our app. And that made

Daniel Dent: 00:16:14

it a lot easier for us to have that be part of that process.

Daniel Dent: 00:16:19

Because the real estate industry, the nature of it is

Daniel Dent: 00:16:22

that agents tend to know each other and build those

Daniel Dent: 00:16:25

relationships over time. And I think as we've grown, that's

Daniel Dent: 00:16:30

something that we're really cognizant of, and our entire

Daniel Dent: 00:16:35

product development process, it doesn't matter what industry

Daniel Dent: 00:16:38

we're talking about, we're always making a point of doing

Daniel Dent: 00:16:43

our best to be part of the conversation to be solving

Daniel Dent: 00:16:46

things, both from the perspective of the regulator,

Daniel Dent: 00:16:49

and kind of what is the actual legislation here? What's the

Daniel Dent: 00:16:53

public policy purpose? And then also, from the perspective of,

Daniel Dent: 00:16:57

Okay, what does that look like for the person on the ground.

Daniel Dent: 00:17:00

And I think we've got a unique perspective, in a lot of cases,

Daniel Dent: 00:17:05

where, you know, we've seen regulations change coming down

Daniel Dent: 00:17:09

the pipe, where, because of our connection to the professionals

Daniel Dent: 00:17:14

that are actually dealing with the public that are performing

Daniel Dent: 00:17:17

the service. Sometimes we've ended up seeing things that

Daniel Dent: 00:17:21

aren't even necessarily obvious to the regulator. And so that's,

Daniel Dent: 00:17:25

I think, an important part of who we are as a company and

Daniel Dent: 00:17:28

something that we strive to continue to lean into. Yeah,

Greg Dent: 00:17:32

that's an interesting point, for sure. I think. I

Greg Dent: 00:17:35

mean, when I think about the products that we've launched in

Greg Dent: 00:17:39

the last couple of years, ignoring the app, and certainly

Greg Dent: 00:17:42

the app has been led by that, but the the other products,

Greg Dent: 00:17:45

we've developed the RT Academy platform, the RT manuals,

Greg Dent: 00:17:49

platform, and ultimately rolling that all up into FINTRAC.

Greg Dent: 00:17:52

Express. All of those were very much in response to this need

Greg Dent: 00:17:57

that we saw from compliance officers, that Canadian real

Greg Dent: 00:18:00

estate brokerage is through conversation after conversation,

Greg Dent: 00:18:04

where it became clear that they wanted to comply. And that's,

Greg Dent: 00:18:08

that has been the message I heard the most. But for the most

Greg Dent: 00:18:13

part, they don't know how, and that's, you know, I think that's

Greg Dent: 00:18:20

encouraging, but also really an important part of our fabric and

Greg Dent: 00:18:24

who we are kind of thing.

Daniel Dent: 00:18:26

And, you know, it makes sense that they don't know

Daniel Dent: 00:18:29

how it really does like these regulations, if you look at how

Daniel Dent: 00:18:32

they started and kind of where they started. They started from

Daniel Dent: 00:18:36

the assumption of big conglomerate businesses, you

Daniel Dent: 00:18:41

know, big six banks, companies that have the resources to

Daniel Dent: 00:18:46

dedicate teams keys to these processes.

Greg Dent: 00:18:51

Well, I don't know if you've been watching the FINTRAC

Greg Dent: 00:18:53

fines lately, but those big banks haven't been doing all

Greg Dent: 00:18:56

that well, either at these big processes.

Daniel Dent: 00:18:59

Yeah, no, it's true. And that speaks to how

Daniel Dent: 00:19:03

challenging it is. I mean, we've got an entire company here of

Daniel Dent: 00:19:10

people that do this day in, day out, and it keeps us busy. And

Daniel Dent: 00:19:18

that is all we're doing is making sure that we do our best

Daniel Dent: 00:19:21

to understand all of this and build products in accordance

Daniel Dent: 00:19:25

with that for a small business, which is most real estate

Daniel Dent: 00:19:30

brokers, which is most mortgage brokers, which is like

Greg Dent: 00:19:33

99% of them, if not 99.9% of them. Yeah,

Daniel Dent: 00:19:37

yeah. Yeah. Like, even if they can afford to hire

Daniel Dent: 00:19:41

somebody whose full time job it is to do this, which let's be

Daniel Dent: 00:19:45

clear, they can't that's just not that's not gonna work

Daniel Dent: 00:19:49

financially. But, but even if they could, for that one person

Daniel Dent: 00:19:55

to then go out and put in an effective compliance programme.

Daniel Dent: 00:19:59

You still a challenge. And I think the fact that we're

Daniel Dent: 00:20:06

fundamentally allowing the industry to pool its resources,

Daniel Dent: 00:20:12

because a it's in a very indirect way, but you know, we

Daniel Dent: 00:20:18

have a whole bunch of different like we have over 500 brokerages

Daniel Dent: 00:20:21

using our software now, right? Oh,

Greg Dent: 00:20:24

we're probably into the seven or eight at this

Greg Dent: 00:20:26

point, actually. But yes, yeah, yeah.

Daniel Dent: 00:20:30

So there's, there's leverage that all of our

Daniel Dent: 00:20:32

customers get from the fact that, you know, we're serving

Daniel Dent: 00:20:36

all those customers, we don't just have to recoup that

Daniel Dent: 00:20:40

investment with 10 agents, we can do that over 10s of 1000s.

Daniel Dent: 00:20:44

of agents, right. Yeah.

Greg Dent: 00:20:46

No, that makes sense. And I know that makes sense to

Greg Dent: 00:20:49

me. And I think that's kind of the what we've certainly tried

Greg Dent: 00:20:53

to do is to bring the best practice. But, again, if I were

Greg Dent: 00:20:56

to dilute what you've just said, it's we're bringing the best

Greg Dent: 00:20:58

practices to all of our customers, because we have

Greg Dent: 00:21:01

access to all of our customers.

Daniel Dent: 00:21:03

Yeah, yeah. You know, we've definitely seen

Daniel Dent: 00:21:08

situations where somebody's like, hey, I want to do this

Daniel Dent: 00:21:11

thing. And we're like, whoo, we've seen somebody do this

Daniel Dent: 00:21:15

thing. Here's why you don't want to do that this day. And they,

Daniel Dent: 00:21:19

they don't need to know who did that. They don't need, like, the

Daniel Dent: 00:21:22

fact that we can just give them reasons why it's a bad idea, or

Daniel Dent: 00:21:27

why something's a good idea. You know, there's both the best

Daniel Dent: 00:21:31

practices can cross pollinate within the industry. And I think

Daniel Dent: 00:21:35

that leads to a result that is good for everybody.

Greg Dent: 00:21:38

Yeah, no, that makes sense. Absolutely. Okay, well,

Greg Dent: 00:21:42

we don't have much time left. Is there any parting things that

Greg Dent: 00:21:45

you wanted to make sure that you had said before we before we

Greg Dent: 00:21:47

wrap this episode of The No, your compliance podcast?

Daniel Dent: 00:21:52

You know, I think just like, as you said, at the

Daniel Dent: 00:21:55

beginning, where six years in, I have a lot of gratitude for our

Daniel Dent: 00:22:00

customers. And I think it's important to share that, you

Daniel Dent: 00:22:03

know, we, it is unusual, to see some of the messages that we get

Daniel Dent: 00:22:11

of like, thanks and appreciation for what we do. And, you know, I

Daniel Dent: 00:22:19

just want to, to really, really tell people what a difference it

Daniel Dent: 00:22:24

makes. You know, we're a small company. We're a small team, and

Daniel Dent: 00:22:27

it's nice to be serving customers that appreciate us.

Greg Dent: 00:22:32

Yeah, I would echo that statement. So for both of

Greg Dent: 00:22:37

you who are still listening at this point in the episode, thank

Greg Dent: 00:22:40

you very much, both for your support of this show and for

Greg Dent: 00:22:44

your support have really trusted. I can think of no

Greg Dent: 00:22:48

better way to end episode number one of the KYC podcast. Thank

Greg Dent: 00:22:52

you very much for joining us today, Daniel.

Daniel Dent: 00:22:58

Looking forward to being back at some point, I'm

Daniel Dent: 00:22:59

sure.

Greg Dent: 00:23:00

I would imagine so I can't get readyrid of you yet.

Daniel Dent: 00:23:04

Yeah, that's how it goes